Frequently Asked Questions

If you have questions about using your Hallmark software or experience any problems, please click here to view our Knowledge Base and Frequently Asked Questions for our Hallmark programs. You may also find it helpful to communicate with other Hallmark software users on our message forum.

For customers service via email, please click here.

 

Attention Hallmark Card Studio 2009 Customers

A recommended patch for each version of Hallmark Card Studio 2009 is now available. The patch addresses various issues. Please locate your version from the list below to obtain the appropriate download.

Hallmark Card Studio 2009 Deluxe recommended support patch:
Click here to download.
Hallmark Card Studio 2009 Standard recommended support patch:
Click here to download.

Attention Hallmark Card Studio 2008 Customers

A recommended patch for each version of Hallmark Card Studio 2008 is now available. The patch addresses various issues. Please locate your version from the list below to obtain the appropriate download.

Hallmark Card Studio 2008 Deluxe
Recommended support patch: Click here to download.
If you are experiencing any problems with disc 5 for your Hallmark Card Studio 2008 Deluxe, please go to this page.
Hallmark Card Studio 2008 Premier recommended support patch:
Click here to download.
Hallmark Card Studio 2008 recommended support patch:
Click here to download.

Attention Hallmark Card Studio 2007 Customers

A recommended patch for each version of Hallmark Card Studio 2007 is now available. The patch addresses various issues including a fix for margin & layout problems experienced when printing cards on some printers, adding traditional or 'classic' sized 9x6 paper option to the paper size dialog, a fix for problems importing event planner info from previous versions on some computers, and other important fixes. Please locate your version from the list below to obtain the appropriate download. Note: The patch is not yet available through the automatic updater in the software.

Hallmark Card Studio 2007 Deluxe recommended support patch:
Click here to download.
Hallmark Card Studio 2007 Premier recommended support patch:
Click here to download.
Hallmark Card Studio 2007 recommended support patch:
Click here to download.


Updates

Please check to see if there are any available updates for your software. To check for available updates, start your Hallmark software, then click Help from the top menu. Click Check for Updates. When the Check for Updates dialog appears, click the Proceed button. An Update Available dialog will appear if there are any updates for your software version. Follow the dialog prompts to install the update.

Software Registration

If you would like to register your Hallmark software, please click here.

DVD to CD-ROM Exchange Program

If you need to exchange your DVD for CD-ROMs, please click here.

Order Status

If you would like to know the status of your online order, please click here.

User Forum

If you would like to exchange ideas and comments with other Hallmark product users to learn how to do more with your software, please visit our message boards.

Customer Service

If you have questions about the status of orders, refunds or warranty processing, product availability, registration of products, and any other product-specific information, please contact Customer Service at (818) 222-7200.

Rebates

If you need to submit for a rebate, you may do so here. After submitting, please allow 8 weeks for delivery of your rebate check. If you have not received your rebate within this period of time, you may check the status here.